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- Contact
Get in touch. We're glad to help.
A question about setting up, a plan, or something that didn't go quite right? Send us an email.
In an emergency, call your local emergency number. Dottie isn't an emergency, medical or care service, and email isn't the way to get urgent help.
Email us
We usually reply within one working day.
What to include
So we can help without lots of back and forth, please tell us:
- The email address you use for your family account. Please write from it, if you can.
- The first name of the person who uses Dottie, so we know which profile you mean.
- What happened, roughly when, and which device they use, if it's about their tablet or phone.
Please don't send passwords or card details. We'll never ask for them.
Plans and billing
- Payments are handled by Link (Sold through Link, LLC), part of Stripe, as merchant of record. Link sends your receipts, and your card statement shows LINK.COM* DOTTIE.
- You can see, change or cancel a plan any time from your family dashboard, under "Plan and billing". The plan runs to the end of the month you've paid for.
- Questions about a charge or a refund can go to Link support, or to us. There's more in our terms and on the pricing page.
Your data
You can download your data, or delete a profile or your whole account, from the family dashboard. For anything else about privacy, email us at the address above. Our privacy policy explains what we keep and why.
Company details
- Trading name
- Dottie
- Company
- Oktelo Solutions
- Address
- Budapest
- Country
- Hungary
- Registration number
- 59572806
- Tax number
- 90386613-2-42
- support@dottiechat.com